The terms covering your $197 per month Website Plan, including the one that matters most: the website stays ours.
This agreement is between Mancini Business Solutions, LLC ("MBS"), Hampstead, NC, and the client identified by signature below ("Client"). This Agreement incorporates by reference the Terms of Service and Privacy Policy published at mancinibusinesssolutions.com.
This plan provides a website, it does not sell one. Client pays a monthly fee to use a website that MBS builds, owns and operates on Client's behalf. Client does not buy the website and does not acquire any rights in it. When the plan ends, the website is switched off and Client keeps nothing of it except the content Client supplied and the data described under Client Data below. This is the material difference between this plan and every other MBS plan, and Client should read it as the main term of this Agreement rather than as fine print.
Client who wants to own a website outright should use the Website Launch plan instead, which is a one-time build fee with ownership transferring on payment.
This plan uses an MBS standard layout rather than custom-engineered code. Custom front-end development, additional pages beyond the delivered layout, online payments, customer login areas, and the automations included in the Growth plans are not part of this plan.
$197 per month. There is no setup fee, because there is no build fee: the monthly payment covers the website, the hosting and the maintenance together. Billing begins on the launch date. The first three months are a minimum term, after which the plan continues month to month.
The minimum term exists because the work of building and launching a site happens in the first week while the fee arrives over time. After the third month, Client may cancel at any time with 30 days' written notice, with no payout and no penalty.
MBS owns the website in its entirety, including the design, layout, code, configuration and any templates or components used to produce it. Nothing in this Agreement transfers those rights to Client at any point, however long the plan runs. MBS does not deliver source files, export the site, or assist with migrating it to another provider under this plan, and no payout or buyout option exists.
Client owns and keeps the content Client supplies: business name, logo, text, photographs and any other material Client provides or approves. MBS claims no rights in that content and will not reuse it after the plan ends.
When this Agreement ends for any reason, MBS switches the website off. Visitors to Client's domain will no longer reach a website supplied by MBS. This happens whether the plan ends because Client cancelled, because payment failed, or because MBS terminated it under the terms below.
Because the domain belongs to Client under the section below, Client keeps the web address itself and may point it at a new website built by anyone. What ends is MBS's website, not Client's ownership of the address.
MBS will give Client at least 7 days' written notice before switching a website off for non-payment, so that Client has an opportunity to bring the account current or make other arrangements.
Client registers and owns the domain used with this plan, in Client's own name and in Client's own registrar account. MBS does not register domains under this plan and does not become the registrant. MBS will provide the DNS records Client needs to point the domain at the website MBS provides, and will provide them again if Client later points the domain elsewhere.
This is deliberate. A website MBS owns can be switched off; a business's web address and email should not be capable of being switched off by its web designer.
Estimated delivery is 5 to 7 business days from receipt of Client's content and access. Delays caused by late or incomplete submissions from Client will extend the timeline accordingly.
Client agrees to supply business details, text, images and brand assets promptly, to answer the legal questionnaire described below, and to keep payment details current. Client is responsible for the accuracy of everything published on the website, including services offered, claims made, prices, licensing statements and contact details.
This plan includes up to 30 minutes of content updates to existing pages each month, such as text changes, image swaps and contact detail corrections. Unused time does not roll over. New pages, layout redesigns and new features are not content updates and will be quoted separately or handled by moving to another plan.
If a monthly payment fails, MBS will attempt to reach Client and retry the charge. If the account remains unpaid 7 days after MBS's written notice, MBS may switch the website off under What Happens When The Plan Ends above. Reinstating a switched-off website may require a rebuild, which MBS will quote before carrying out.
Payments already made are not refundable. That applies to setup fees, build fees and monthly fees alike, and it applies whether Client cancels, stops using the service, or is terminated for one of the reasons set out under Termination By MBS.
Cancelling stops future billing. It does not return money already paid, and it does not by itself end an unexpired minimum term: where a minimum term applies to Client's plan, the sections above govern what remains owed. Nothing in this section prevents Client from cancelling, and MBS does not treat a cancellation as a reason to withhold anything Client is otherwise entitled to under this agreement.
There is one exception, and it runs in Client's favor. If MBS ends this agreement without cause, MBS refunds any amount Client has paid for a period or a deliverable that MBS has not provided. MBS does not use its own right to terminate as a way of keeping money for work it chose not to do.
A refund request is not the same as a card dispute. If Client believes a charge is wrong, Client agrees to raise it with MBS at hello@mancinibusinesssolutions.com first, so it can be looked at directly, rather than disputing it with the card issuer before MBS has had a chance to respond.
Where MBS holds or retains rights in the website, that ownership covers the design, layout and code as creative work. It does not make MBS the operator, publisher or editor of Client's website, and it does not move any responsibility this agreement places on Client.
At all times, and regardless of who holds those rights: Client operates the website as Client's own business property and receives the business benefit of it; Client decides what information, claims, offers and prices appear on it; Client decides what personal information it collects and for what purpose, and is the controlling party for that information; and Client is responsible for the website's compliance with law, including the adequacy of its privacy policy, terms of use and any other legal notice published on it, whether those documents were produced through a service MBS operates or supplied by Client.
MBS acts as Client's service provider in building, hosting and maintaining the website at Client's direction. MBS's retention of rights exists to secure payment and to govern file delivery. It is not an assumption by MBS of editorial control, of responsibility for Client's data practices, or of Client's legal compliance.
Forms, chat, booking and messaging built under this Agreement run on the customer relationship and messaging platform MBS operates. Personal information submitted by Client's customers through those tools reaches MBS's systems before it reaches Client. That does not make MBS the business collecting it. Client decides what is collected and for what purpose, so Client is the controlling party for that information and MBS processes it only as Client's service provider.
In that role MBS agrees that it will: process personal information collected through Client's website only on Client's behalf and only to provide the services under this Agreement; not sell it and not share it; not retain, use or disclose it for any other purpose, including any purpose of MBS's own; not combine it with personal information from any other client or from any other source, except as needed to deliver these services to Client; and comply with each of these restrictions. MBS stores Client's submissions in a platform sub-account provisioned for Client rather than pooled with other clients, and does not use Client's leads or customer records for MBS's own marketing or for any other client.
Where Client receives a request from one of its own customers to access, correct, delete or stop the sale of personal information, MBS will help Client locate, export or delete the relevant records held in MBS's systems, at no charge. Where MBS receives such a request directly, MBS will pass it to Client rather than acting on it, because the decision belongs to Client.
When this Agreement ends, Client may request a complete export of its contacts, form submissions and message history for 30 days afterward. MBS will provide it at no charge in a common file format. After that period MBS may delete Client's records from its systems, and will delete them on Client's written request at any time, except for any copies MBS must keep for tax, accounting or legal-hold reasons.
Where MBS builds a form, chat flow or booking flow that captures a telephone number, and the services under this Agreement send text messages to that number, the required consent language on that form is MBS's responsibility: a separate, unchecked agreement to receive messages about the customer's enquiry, notice that message and data rates may apply, opt-out instructions, and a statement that consent is not a condition of purchase. Agreement to receive promotional messages is captured as its own optional checkbox and is never bundled with the first.
Client may not instruct MBS to remove those elements, pre-check them, or combine required consent with promotional consent, and MBS will decline such an instruction. Client remains responsible for telephone numbers it imports or adds from its own records, and for having obtained consent for those numbers before they are added.
MBS provides the website's legal pages, including a Privacy Policy and Terms of Use, generated through a third-party policy service on a license MBS holds and pays for on Client's behalf. The pages are published on Client's own website rather than on an MBS domain, and they describe Client's business rather than a shared template. There is no separate charge for this while the recurring fee under this Agreement is paid.
Automatic updates continue only while that recurring fee is paid. If this Agreement ends, or if Client moves the website to another provider, the license ends with it, the published pages stop receiving updates, and from that point Client is responsible for obtaining its own policy service or supplying its own legal pages.
MBS does not review any legal page for legal sufficiency, does not provide legal advice, and does not warrant that a generated page is adequate, current or appropriate for Client's business. Each page is generated from the answers Client supplies, and the section below governs the accuracy of those answers.
Client's own photographs of Client's own work are always preferred and MBS will ask for them during onboarding. Where Client does not supply images, MBS may use licensed stock photography or AI-generated imagery. Anything used this way is illustration: it sets a tone and fills a layout, and it is not a photograph of Client's premises, staff, vehicles, equipment or completed work unless Client supplied it.
MBS will not use stock or AI-generated images of people presented as Client's employees, technicians or customers, will not depict premises, vehicles, signage or equipment as Client's own, and will not depict certifications, awards, affiliations or completed projects that Client does not have. Client may not instruct MBS to do any of these, and MBS will decline such an instruction.
Client reviews the complete website, including every image on it, before it goes live. By approving the website for launch, Client confirms that the imagery on it does not misrepresent Client's business. Where Client supplies an image, Client confirms it owns it or has permission to use it, and that any identifiable person in it has agreed to appear on a commercial website.
Where legal pages are generated for Client's website, their content comes from a questionnaire about how Client's business actually operates: what information it collects, why it collects it, who it is shared with, how long it is kept, whether Client markets to children, and which states and countries Client's customers are in. Client is responsible for answering that questionnaire completely and truthfully, and for notifying MBS when any answer stops being true. A generated policy describes what Client has stated its business does. It is not a legal opinion, and it does not make an inaccurate answer accurate.
One part of that questionnaire is MBS's responsibility, not Client's: the technology MBS installs on the website. MBS will disclose to Client, and will supply for the questionnaire, the third-party services MBS connects to the website in delivering this plan, including the hosting provider, any content delivery network, the customer relationship and messaging platform behind any form, chatbot or text automation, and any analytics in use. Client is not expected to know those services in advance and is not responsible for identifying them.
Where Client's answers are incomplete or inaccurate, or where Client adds tools, tracking scripts, forms, pixels or third-party embeds to the website after delivery without notifying MBS, MBS is not responsible for the resulting difference between the published policy and Client's actual practices.
MBS may use a third-party automated compliance service to generate and maintain your website's Privacy Policy and Terms of Use. By signing this Agreement, you authorize MBS to input the business details you provide during onboarding into that service on your behalf. MBS is not a law firm, does not provide legal advice, and this service does not constitute legal advice. You remain solely responsible for the accuracy of the information you provide and for your business's legal and regulatory compliance. See We Do Not Provide Legal Advice in the Terms of Service for additional detail.
Unless Client requests otherwise, MBS will include a small "Website by Mancini Business Solutions" credit, linked to mancinibusinesssolutions.com, in the footer of the delivered website. Client may request removal of this credit at any time by emailing hello@mancinibusinesssolutions.com, and MBS will remove it within a reasonable time.
MBS uses AI-assisted tools in producing website layouts, copy drafts and imagery for this plan. Every page is reviewed by MBS before launch, and Client reviews and approves the website before it goes live. Client is responsible for confirming that the published content accurately describes Client's business.
By subscribing to this plan, Client consents to receive transactional communications from MBS related to the website and the account via email and/or SMS. Message and data rates may apply. Separately, during onboarding, Client will have the opportunity to opt in to marketing communications and to grant MBS permission to showcase the website, business name and logo in its portfolio and marketing materials. Marketing consent is optional, is not required to purchase or use MBS's services, and may be withdrawn at any time by contacting hello@mancinibusinesssolutions.com or using the opt-out instructions included in any marketing message.
If this Agreement or the associated order form is completed by an MBS representative on Client's behalf, including during a live call or screen-sharing session, Client's verbal confirmation of the terms read aloud by the MBS representative constitutes Client's acceptance of this Agreement to the same extent as if Client had completed the form personally. MBS will read the material terms aloud before completing the order on Client's behalf, including the monthly fee, the minimum term, and the fact that MBS keeps ownership of the website rather than transferring it to Client. Client will still receive this Agreement by email for independent review.
MBS is not liable for losses resulting from website downtime, third-party service outages or failures, search engine algorithm changes, or actions taken by Client after delivery. MBS's total liability under this Agreement is limited to the total monthly fees paid by Client in the three months preceding the claim.
MBS may terminate this Agreement with 30 days' written notice, and immediately where Client publishes unlawful content, uses the website or the messaging tools in breach of carrier rules or applicable law, or fails to pay after the notice period described above. Where MBS terminates without cause, MBS will refund any prepaid month not yet delivered.
This agreement is governed by the laws of the State of North Carolina.
By signing below, or by completing the MBS order form for this plan, Client confirms that Client has read and agrees to this Agreement, and specifically that Client understands MBS retains ownership of the website, that Client does not acquire it, and that it is switched off when the plan ends.