Terms of Service

Effective date: September 3, 2026  |  Version: 1.0

These Terms of Service ("Terms") govern your use of the Mancini Business Solutions, LLC ("MBS," "we," "us") website and services. By using our website or engaging our services, you agree to these Terms.

These Terms apply to visitors to this website and to clients purchasing our services. Clients also sign a separate Client Service Agreement before work begins. Where these Terms and a signed Client Service Agreement conflict, the signed agreement controls.

Our Services

MBS provides website design and development, lead capture automation, review management, SEO, AI-powered tools, and related digital marketing services. Specific services purchased are further governed by a separate service agreement or Statement of Work.

Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you represent to use our services or enter an agreement with us.

Use of This Website

You agree to use this website only for lawful purposes and not to interfere with its operation, attempt unauthorized access, or misuse any content, forms, or booking tools provided here.

Information and Materials You Provide

We build from the information and materials you give us. This includes text, images, video, logos, license numbers, service descriptions, pricing, hours, service areas, testimonials, and reviews. We do not independently verify their accuracy, completeness, currency, or legality.

By providing materials to us, you represent and warrant that:

• The information is accurate and not misleading at the time you provide it.
• You own, or hold all necessary rights, licenses, releases, and permissions to use and to authorize us to use, everything you provide. This includes commercial use rights for photography and video, and any required model or property releases for identifiable people and private property.
• You have the right to use your business name, trade name, logo, and any other marks displayed, and their use does not infringe a third party's rights.
• Any reviews, testimonials, ratings, or endorsements you provide are genuine, from actual customers, not fabricated, not incentivized in an undisclosed manner, and not materially edited to change their meaning.
• Every factual claim you ask us to publish, including licensing, insurance, bonding, certifications, awards, rankings, years in business, experience, guarantees, warranties, results, and comparisons to competitors, is true, is not misleading, and is substantiated by evidence in your possession.

You agree to notify us promptly in writing if any of this becomes inaccurate or out of date, including changes to licensing, insurance, ownership, services, service areas, business practices, or the tools we use.

We may decline to publish any material we believe in good faith you do not have the right to use or cannot substantiate, and may remove it after publication upon becoming aware of an issue. Our decision to publish is not a determination that the material is accurate, substantiated, or lawful.

Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of MBS unless otherwise noted, and may not be copied or reused without permission. For the Website Launch, ownership of your completed website transfers to you upon full payment and project completion. For Growth and Growth Pro, ownership and file delivery are governed by the Early Cancellation, File Delivery & Ownership terms above. Where we hold or retain rights in the work, that ownership covers the design, layout and code as creative work. It does not make us the operator, publisher or editor of your website, and it does not shift to us any responsibility these Terms place on you. You operate your website as your own business property, you decide what appears on it, you decide what personal information it collects and why, and you remain responsible for its legal compliance, including the adequacy of the legal notices published on it.

Payment & Service Terms

Website Launch (One-Time Purchase)

The Website Launch is billed as a single, one-time payment due in full at the time of purchase. All sales are final. We do not offer refunds once a project has begun, including partial refunds for work already completed. Completed website files are delivered upon project completion and final approval.

Plan Pricing & Terms

Website Plan. $197 per month with no setup fee, on a minimum term of six (6) months, after which the plan continues month to month. The plan covers a website of up to twenty pages built on an MBS standard layout. We keep ownership of the website while the plan runs, and it is taken offline if the plan ends before twelve monthly payments have been made. Once twelve monthly payments have been made, you may request ownership of the website and we will transfer it at no additional fee. You may instead pay the monthly fees still remaining to reach twelve and request the transfer then. On transfer you choose whether we continue hosting at $49.99 per month, in which case the lead capture form continues to operate, or whether we hand over the website files for you to host elsewhere, in which case the form and any chat or messaging automation stop working because those run on our platform. Your domain is registered in your own name and is unaffected either way.

Website Launch. A one-time build fee starting at $1,500 and set by the scope confirmed in writing before the project begins, due in full at that point. Builds involving online payments, a customer login area or more than twelve pages are quoted individually. Hosting and SSL are not included in the build fee. They are billed separately at $49.99 or $97 per month with a 12-month initial term beginning at launch, after which hosting continues month to month.

Growth. A one-time setup fee of $1,500 before onboarding begins, covering the complete setup of everything in the plan, including a 10 to 20 page smart website or a refresh of comparable size, in addition to the recurring plan fee. The plan is $297 per month with a minimum commitment of six (6) months, or $247 per month with a commitment of twelve (12) months. The 12-month rate is billed monthly, not charged in advance. After the applicable minimum, the plan continues on the same billing cycle until cancelled.

Growth Pro. A one-time setup fee of $2,500 before onboarding begins, covering that same complete setup plus configuration of the AI voice receptionist, in addition to the recurring plan fee. The plan is $797 per month with a minimum commitment of six (6) months, or $697 per month with a commitment of twelve (12) months, billed monthly. After the applicable minimum, the plan continues on the same billing cycle until cancelled.

Social Media & Content. There is no setup fee. Plans are $2,500 per month for Social Studio or $5,000 per month for Social Pro, billed monthly in advance, on a minimum commitment of three (3) months beginning on the date service starts, after which the plan continues month to month. Reviewing your existing profiles and preparing the first month's content plan are included and completed before the first shoot day. Both plans include a shoot day on your site each month, scheduled by agreement. Posting depends on you granting and maintaining the account access needed to publish. Video and post counts are monthly totals rather than per platform, are counted per calendar month, and do not roll over.

Branding & Logo. Billed as a one-time project fee, confirmed in writing before work begins: $950 for Logo & Rebrand and $2,250 for the Brand Package. Fees are due in full at the point of purchase unless a written schedule says otherwise. The number of directions and revision rounds is the number stated in the confirmed scope; further rounds are quoted separately. The project fee covers design work and, on the Brand Package, the sourcing and coordination of printed items: identifying a suitable print or embroidery supplier, supplying the artwork, reviewing the proof and following the order through to delivery. The printed items themselves are produced by that outside supplier and are not included in the project fee. They are quoted separately by quantity once you confirm what you want, and are charged at the supplier's price without markup. We are not the manufacturer: we do not warrant the supplier's workmanship, materials, color accuracy or delivery times, and a claim about a printed item is made against that supplier. A full vehicle wrap design is quoted separately, and wrap installation is arranged directly by you.

Cancellation after the minimum commitment requires 30 days' written notice to hello@mancinibusinesssolutions.com. Cancelling before completing the minimum commitment makes the full remaining balance for that period immediately due.

Recurring Billing, Renewal & Late Payment

Automatic renewal. Every monthly plan we offer is a recurring subscription. When you purchase one, you authorize us to charge the payment method you provide for the plan fee on the same day each billing cycle, automatically, without further notice, until the plan is cancelled as described above. Renewal continues month to month after any minimum term ends. There is no separate renewal notice, and completing a purchase is your consent to these recurring charges.

Cancelling. To stop future charges, send 30 days' written notice to hello@mancinibusinesssolutions.com. Cancellation ends future renewals; it does not refund amounts already charged, and it does not remove any balance still owed for a minimum term.

Declined or late payment. If a payment is declined or an invoice is more than ten (10) days past due, we may pause work, suspend hosting, pause publishing and pause automations until the account is current, and we may retry the payment method. Work and service resume once payment clears. A suspension for non-payment does not extend a minimum term or reduce what is owed for it. We may also recover reasonable costs of collection where a balance stays unpaid.

Disputed charges. If you believe a charge is wrong, contact us first and we will look at it. Filing a chargeback on a charge you authorized, rather than raising it with us, is a breach of these Terms, and we may suspend service and recover the disputed amount together with any fees charged to us.

Price changes. Plan prices can change. Your price is fixed for any minimum term you are in. Outside a minimum term, we will give at least 30 days' written notice before a price change takes effect on your plan, and you may cancel within that notice period if you do not want the new price.

Taxes. Prices are exclusive of any sales or use tax that applies. Where tax applies, it is added to the invoice.

What We Accept

We accept payment by credit card, debit card and bank transfer, processed by Stripe or by GoHighLevel's payment processing. We do not collect or store card numbers ourselves.

No Refund Policy

Mancini Business Solutions, LLC maintains a strict no-refund policy across all products and plans. By completing a purchase, you acknowledge and agree that all payments are final. This applies to the one-time Website Launch, and to all payments made under Growth and Growth Pro, including any minimum-term payments, whether or not the minimum term has been completed.

Exception: if we terminate a project without cause before delivery, we will refund the portion of the fee corresponding to work not yet performed. Payments are otherwise non-refundable, including where you terminate, where we terminate for cause, or where you fail to provide required materials.

Early Cancellation, File Delivery & Ownership

Website files, source code, design assets, and any associated intellectual property built under a Growth or Growth Pro plan remain the property of MBS, and are not delivered or transferred to you, until one of the following occurs:

• You complete the applicable minimum term (6 months for both Growth and Growth Pro) through your normal billing cycle; or
• You elect to cancel before the minimum term is complete and buy out the remainder by paying an early termination fee equal to the remaining balance owed under that minimum term, at which point files are released within a reasonable time after payment is received.

A buyout applies only to file ownership. It does not include continued hosting or continued automations. Hosting ends and all automations included in your plan stop working upon cancellation and do not transfer to you, whether or not a buyout is paid.

If you cancel before your minimum term is complete and do not pay the early termination fee described above, MBS retains full ownership of the website, its files, and any related assets, and is under no obligation to deliver them to you or to keep the site live or hosted.

This section governs Growth and Growth Pro specifically. The Website Launch is paid in full at purchase and is not subject to a minimum term or early-termination holdback; see Intellectual Property below for when those files transfer.

Domain Registration & Transfer

If you do not already own a domain name for your business, MBS may purchase and register one on your behalf as part of your build. Unless otherwise agreed in writing, MBS is listed as the registrant and retains administrative control of that domain for as long as your Growth or Growth Pro plan is active.

Once your minimum term is complete (or bought out, per the section above) and you request a transfer, MBS will unlock the domain and provide the transfer authorization (EPP/auth) code needed to move it to a registrar account of your choosing. Standard domain transfers take approximately 5 to 7 days to complete once initiated and are subject to standard industry restrictions, including a 60-day lock following initial registration or a prior transfer, during which a transfer cannot be initiated. Transferring a domain does not affect its DNS settings or take the associated website offline.

If a domain is not eligible for release under the terms above (for example, cancellation before the minimum term is met and unpaid), MBS may continue to hold and renew the domain registration and is under no obligation to transfer or release it.

How To Cancel

To cancel your MBS Growth or MBS Growth Pro subscription, you must submit a written cancellation request to hello@mancinibusinesssolutions.com at least 30 days before your next billing date. Cancellations are subject to the minimum 6-month commitment period. Early cancellation does not void any outstanding balance owed under the service agreement.

Termination

We may suspend or terminate access to our website or services if these Terms are violated. Cancellation of Growth or Growth Pro is governed by the Payment & Service Terms above, including the minimum term and early cancellation provisions described there.

No Guaranteed Results

While we work to improve your online visibility and lead generation, we cannot guarantee specific results, rankings, review counts, or revenue outcomes, as these depend on many factors outside our control. See our Disclaimer for more detail.

We Do Not Provide Legal Advice

Mancini Business Solutions, LLC is not a law firm, is not an attorney, and does not provide legal advice. Nothing we tell you, in writing or verbally, creates an attorney-client relationship or constitutes legal advice.

We make no representation, warranty, or guarantee that your website, your policies, your marketing, or your business practices comply with any federal, state, local, or foreign law, regulation, rule, or industry standard, now or in the future. You are solely responsible for the legal compliance of your business and your website, including privacy and data protection laws, consumer protection and advertising laws, email and text message marketing laws, industry licensing and disclosure requirements, accessibility requirements, and the terms of service of any third-party platform you use.

We strongly encourage you to have your website and your policies reviewed by an attorney licensed in your jurisdiction.

Website legal pages. Where we provide a Privacy Policy, Terms of Use, Cookie Policy, Disclaimer, or Accessibility Statement for your website, those documents are generated by a third-party legal policy service from the answers you supply, not drafted by us. Incorrect or incomplete answers produce incorrect or incomplete policies. We do not review them for legal sufficiency and do not warrant that they are adequate, current, or appropriate for your business. Where the service offers automatic updates, those updates depend on that third-party service and on the subscription remaining active. You are responsible for reviewing them before launch and for having your own attorney review them if you choose.

Protected Health Information

Our websites, forms, chatbots, CRM, dashboards, and voice and messaging automations are general-purpose business tools. They are not designed, configured, or represented as compliant with the Health Insurance Portability and Accountability Act ("HIPAA") or any similar health privacy law, and the third-party platforms they run on are not covered by a business associate agreement.

You agree not to collect, transmit, store, or route protected health information through our services, and not to instruct or invite patients or customers to submit it. This includes information about symptoms, conditions, treatments, procedures, medications, insurance or claims, and reasons for a visit, whether submitted through a form, a chat, a text message, a voice call handled by an automated system, or a note field in a CRM. Where your services include appointment booking, you are responsible for ensuring the fields collected are limited to scheduling information and do not solicit clinical detail.

We are not your business associate and will not execute a business associate agreement in connection with our standard services. If you require HIPAA-capable intake, messaging, or scheduling, it must be arranged separately as a separately scoped and separately priced engagement, which we may decline.

Marketing Communications We Send on Your Behalf

Where your plan includes email marketing, SMS or text messaging, automated review requests, lead nurture campaigns, reactivation campaigns, appointment reminders, or Missed Call Text-Back, those messages go to your contacts, on your behalf, using your business identity. You are solely responsible for:

• obtaining and maintaining all consents required to contact each recipient, including express written consent for marketing text messages where required;
• the lawfulness, accuracy, and content of messages you request or approve;
• honoring opt-out and unsubscribe requests, and for the accuracy and hygiene of your contact lists, including not uploading purchased, scraped, or otherwise non-consented lists;
• completing Application-to-Person (A2P 10DLC) carrier registration in your own business name and keeping it accurate, which is a mobile carrier requirement outside our control; and
• compliance with review platform policies, including rules restricting how, when, and to whom review requests may be sent, and any prohibition on selectively soliciting or gating reviews.

We configure and operate these tools at your direction. You are the sender; we operate the platform that sends. By instructing us to send, you represent that every recipient has given the consent the law requires for that kind of message, that you obtained it, and that you hold a record of it. Marketing text messages generally require prior express written consent, and consent cannot be assumed from a past purchase, an existing relationship, or a publicly listed number.

We do not review your contact lists for consent, do not audit your consent records, and are not responsible for any message sent to a recipient who did not consent to receive it. To the fullest extent permitted by law, we have no liability for any claim, penalty, fine, judgment, settlement or legal cost arising from messages sent on your behalf, including claims under the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing or do-not-call statutes, or comparable law, and including claims that consent was absent, invalid, expired, or revoked. Your indemnification obligations below apply to every such claim.

On A2P 10DLC registration we will help rather than leave you to it: we explain what it is and why carriers require it, tell you which details are needed and which ones cause rejections, prepare the brand and campaign submission with a description and sample messages that match the consent wording on your forms, build the consent checkboxes correctly, publish the required messaging language on your own domain, submit on your behalf, and fix and resubmit a rejection. Approval is decided by the carriers and the registry, not by us, so we do not warrant that any registration will be approved or approved within any particular time. Carrier and registry fees are yours.

AI-Assisted Production

We use AI-assisted tools in producing our work, which may include design, layout, code, written copy, imagery, and video. All output is directed, configured, and reviewed by us before delivery.

Accuracy. AI-assisted tools can produce text that is inaccurate, outdated, or not applicable to your business. You are responsible for verifying the factual accuracy of all content before launch, including service descriptions, credentials, guarantees, pricing, and coverage areas. Your approval to launch confirms you have done so.

Ownership. Under current United States law, material generated by an artificial intelligence tool without sufficient human authorship is not eligible for copyright protection, and portions of the work may fall into that category. Where we assign intellectual property rights to you, we assign all right, title, and interest we actually hold and grant you a perpetual, worldwide, royalty-free, irrevocable license to use, display, modify, and reproduce the work for any purpose. We do not warrant that any particular element is protectable by copyright, that you will be able to register a copyright in it, or that you will be able to prevent a third party from using a similar element.

Not exclusive. AI-assisted tools may generate similar results for different users. We do not warrant that any design, layout, imagery, or copy is unique or exclusive to you, and we are not obligated to refrain from producing similar work for other clients, including in your industry or market area.

Imagery. AI-generated imagery is licensed on the terms provided by the generating platform. We do not warrant it is free from third-party claims based on similarity to existing works, likenesses, trade dress, or trademarks. AI-generated imagery is not photography of your actual work, premises, staff, or completed projects, and you are responsible for deciding how it is used and for ensuring your website does not misrepresent your work, facilities, personnel, results, or experience.

Logos and marks. Copyright in an AI-assisted logo may be limited or unavailable. Trademark rights arise from use in commerce and are separate. We do not conduct trademark searches or clearance and do not warrant that any name, logo, or mark is available for use or free of conflict. Consult a trademark attorney before investing in or registering a mark.

SMS Program Terms

Who sends the messages. Text messages come from Mancini Business Solutions, LLC, a web design and digital marketing company in Hampstead, North Carolina. Our messaging is operated through GoHighLevel.

What we send. One text message program, covering both of these:

• Project and inquiry messages. Replies to something you asked us, quotes and scope questions, appointment and call reminders, project updates, and billing notices.
• Marketing messages. Occasional offers, new services and announcements about MBS.

How you opt in. By checking the text message box on one of our forms, by texting us first, or by telling us in writing that you want to be texted. The box is never pre-checked, consent is never bundled with agreeing to these Terms, and consent is never a condition of submitting a form, buying anything, or receiving service. Leaving the box unchecked does not stop us replying to you by email or phone.

What you are authorizing. By checking that box, you give your prior express written consent to receive text messages from Mancini Business Solutions, LLC at the mobile number you provided, both non-marketing messages about your inquiry, your project and your account, and marketing and promotional messages, including messages sent using an automatic telephone dialing system, an autodialer, or similar technology. That consent covers only the number you gave us, applies until you withdraw it, and is not a condition of any purchase or of receiving any service from us.

Keep your number current. Tell us if you stop using the number you gave us, so we do not text someone who inherited it. We keep a record of when and how each consent was given, and of any opt-out, so we can honor your choice and show what you agreed to.

Message frequency. Frequency varies with what is happening on your project, and is usually a few messages a month at most. Marketing messages are less frequent than that.

Cost. Message and data rates may apply. Your mobile carrier, not MBS, sets those rates.

How to stop. Reply STOP to any message from us and that program ends. Reply HELP for help, or contact us at hello@mancinibusinesssolutions.com or (910) 581-0868. Stopping texts does not cancel a plan or a project; those are governed by the Payment & Service Terms above.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and message delivery depends on your carrier and your device.

Supported carriers. Carrier support can change without notice and is outside our control.

Your information. How we handle your phone number and your opt-in data is described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Platforms

Our services are delivered using third-party providers, which may include a website hosting provider, a customer relationship management and marketing automation platform, a domain registrar, a payment processor, and communications providers. We configure and manage these on your behalf but do not own or control them.

We do not warrant uninterrupted or error-free availability of any third-party service, and are not liable for outages, service degradation, data loss, price increases, feature changes, policy changes, or discontinuation by any provider. Where a provider changes or discontinues a feature included in your plan, we will make reasonable efforts to provide a comparable substitute; if none is available we will notify you and we may adjust the scope or terminate the affected service.

Your use of these services is also subject to those providers' own terms and acceptable use policies. Nothing here grants you rights against them or expands what they owe.

Website Accessibility

We build with generally accepted web development practices and apply reasonable measures intended to improve accessibility. We do not warrant that any website conforms to the Web Content Accessibility Guidelines (WCAG) at any level, to the Americans with Disabilities Act, or to any other accessibility standard, and we do not perform formal accessibility auditing, remediation, or certification unless separately contracted in writing.

Accessibility is affected by content you add after launch, by third-party embeds and integrations, and by ongoing changes to standards and assistive technology. You are responsible for the accessibility of content you add or modify and for determining what accessibility obligations apply to your business.

Your Customers' Data

In providing CRM, lead capture, dashboard, chatbot, messaging, and voice services, we process personal information belonging to your own customers and prospects on your behalf and at your direction. As between us, you are the controlling party responsible for that data, including the lawfulness of its collection, providing required notices to the individuals concerned, and responding to their privacy rights requests.

That data is stored and processed on a third-party customer relationship management and marketing automation platform that we license and administer. We use it only to provide our services, do not sell it, and do not use it to market to your customers for our own purposes. We apply the access controls the platform makes available, but the underlying security is provided by that platform, and we do not warrant that any system is immune from unauthorized access. You are responsible for the security of your own accounts, devices, and credentials.

Upon cancellation you may request an export within thirty (30) days. We will provide it in the formats the platform supports, which may not include every field, attachment, message history, or automation record. After that period we are under no obligation to retain or produce it.

Third-Party Links

Our website may link to third-party sites. We are not responsible for the content or practices of sites we do not control.

Disclaimer of Warranties

This website and our general services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.

Limitation of Liability

To the maximum extent permitted by law, MBS is not liable for indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim will not exceed the amount you paid us in the 12 months preceding the claim, unless otherwise stated in your service agreement.

Indemnification

You agree to indemnify, defend, and hold harmless Mancini Business Solutions, LLC, its members, officers, employees, and contractors from and against any claim, demand, action, proceeding, loss, liability, damage, penalty, fine, settlement, cost, or expense, including reasonable attorneys' fees, arising out of or relating to:

1. any text, image, video, logo, license number, service description, testimonial, review, claim, or other material you provide to us, including any allegation that it infringes or misappropriates the intellectual property, privacy, publicity, or other rights of a third party;
2. any claim, representation, review, testimonial, or advertisement we publish at your request or with your approval;
3. your business operations, products, services, or the goods or services you deliver to your own customers;
4. your failure to comply with any law, regulation, licensing requirement, or third-party platform term applicable to you;
5. messages sent to your contacts through our services, including any allegation that a recipient did not consent to receive them;
6. personal information belonging to your customers and prospects, including any allegation regarding its collection, use, or disclosure by you;
7. any inaccurate, incomplete, or outdated information you supplied to us; and
8. your use of the deliverables after you modify them or after your agreement with us ends.

We will notify you of any such claim and may participate in its defense with counsel of our own choosing at our expense. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

You also agree to indemnify us against claims arising from your misuse of this website or your violation of these Terms.

Dispute Resolution

If a dispute arises, we ask that you first contact us directly so we can try to resolve it informally. Any dispute that can't be resolved this way will be handled in the state or federal courts located in North Carolina.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

Severability & Entire Agreement

If any part of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, along with any service agreement you've signed, make up the entire agreement between you and MBS regarding your use of our website and services.

Changes to These Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the revised Terms.

For clients with a signed service agreement, the version of these Terms in effect on the date the agreement was signed governs that engagement. Updated Terms apply to a client only upon renewal of a recurring plan following at least 30 days' notice, or upon signing a new agreement. No update reduces rights already accrued under a completed project.

Contact Us

Questions about these Terms? Reach us at hello@mancinibusinesssolutions.com.