The terms that govern your use of our website and services.
Effective date: September 3, 2026 | Version: 1.0
These Terms of Service ("Terms") govern your use of the Mancini Business Solutions, LLC ("MBS," "we," "us") website and services. By using our website or engaging our services, you agree to these Terms.
These Terms apply to visitors to this website and to clients purchasing our services. Clients also sign a separate Client Service Agreement before work begins. Where these Terms and a signed Client Service Agreement conflict, the signed agreement controls.
MBS provides website design and development, lead capture automation, review management, SEO, AI-powered tools, and related digital marketing services. Specific services purchased are further governed by a separate service agreement or Statement of Work.
You must be at least 18 years old and authorized to act on behalf of the business you represent to use our services or enter an agreement with us.
You agree to use this website only for lawful purposes and not to interfere with its operation, attempt unauthorized access, or misuse any content, forms, or booking tools provided here.
We build from the information and materials you give us. This includes text, images, video, logos, license numbers, service descriptions, pricing, hours, service areas, testimonials, and reviews. We do not independently verify their accuracy, completeness, currency, or legality.
By providing materials to us, you represent and warrant that:
You agree to notify us promptly in writing if any of this becomes inaccurate or out of date, including changes to licensing, insurance, ownership, services, service areas, business practices, or the tools we use.
We may decline to publish any material we believe in good faith you do not have the right to use or cannot substantiate, and may remove it after publication upon becoming aware of an issue. Our decision to publish is not a determination that the material is accurate, substantiated, or lawful.
All content on this website, including text, graphics, logos, and design, is the property of MBS unless otherwise noted, and may not be copied or reused without permission. For the Website Launch, ownership of your completed website transfers to you upon full payment and project completion. For Growth and Growth Pro, ownership and file delivery are governed by the Early Cancellation, File Delivery & Ownership terms above.
The Website Launch is billed as a single, one-time payment due in full at the time of purchase. All sales are final. We do not offer refunds once a project has begun, including partial refunds for work already completed. Completed website files are delivered upon project completion and final approval.
Website Launch. A one-time fee of $1,500, due in full before the project begins. No minimum term. Hosting and SSL are included for 12 months following launch.
Growth. $297 per month, or $2,964 per year, with a minimum commitment of six (6) months. After the minimum, the plan continues on the same billing cycle until cancelled.
Growth Pro. A one-time setup fee of $1,000 applies before onboarding begins, in addition to the recurring plan fee. The plan itself is $797 per month, or $8,364 per year, with a minimum commitment of six (6) months. After the minimum, the plan continues on the same billing cycle until cancelled.
Cancellation after the minimum commitment requires 30 days' written notice to hello@mancinibusinesssolutions.com. Cancelling before completing the minimum commitment makes the full remaining balance for that period immediately due.
Mancini Business Solutions, LLC maintains a strict no-refund policy across all products and plans. By completing a purchase, you acknowledge and agree that all payments are final. This applies to the one-time Website Launch, and to all payments made under Growth and Growth Pro, including any minimum-term payments, whether or not the minimum term has been completed.
Exception: if we terminate a project without cause before delivery, we will refund the portion of the fee corresponding to work not yet performed. Payments are otherwise non-refundable, including where you terminate, where we terminate for cause, or where you fail to provide required materials.
Website files, source code, design assets, and any associated intellectual property built under a Growth or Growth Pro plan remain the property of MBS, and are not delivered or transferred to you, until one of the following occurs:
A buyout applies only to file ownership. It does not include continued hosting or continued automations. Hosting ends and all automations included in your plan stop working upon cancellation and do not transfer to you, whether or not a buyout is paid.
If you cancel before your minimum term is complete and do not pay the early termination fee described above, MBS retains full ownership of the website, its files, and any related assets, and is under no obligation to deliver them to you or to keep the site live or hosted.
This section governs Growth and Growth Pro specifically. The Website Launch is paid in full at purchase and is not subject to a minimum term or early-termination holdback; see Intellectual Property below for when those files transfer.
If you do not already own a domain name for your business, MBS may purchase and register one on your behalf as part of your build. Unless otherwise agreed in writing, MBS is listed as the registrant and retains administrative control of that domain for as long as your Growth or Growth Pro plan is active.
Once your minimum term is complete (or bought out, per the section above) and you request a transfer, MBS will unlock the domain and provide the transfer authorization (EPP/auth) code needed to move it to a registrar account of your choosing. Standard domain transfers take approximately 5–7 days to complete once initiated and are subject to standard industry restrictions, including a 60-day lock following initial registration or a prior transfer, during which a transfer cannot be initiated. Transferring a domain does not affect its DNS settings or take the associated website offline.
If a domain is not eligible for release under the terms above (for example, cancellation before the minimum term is met and unpaid), MBS may continue to hold and renew the domain registration and is under no obligation to transfer or release it.
To cancel your MBS Growth or MBS Growth Pro subscription, you must submit a written cancellation request to hello@mancinibusinesssolutions.com at least 30 days before your next billing date. Cancellations are subject to the minimum 6-month commitment period. Early cancellation does not void any outstanding balance owed under the service agreement.
We may suspend or terminate access to our website or services if these Terms are violated. Cancellation of Growth or Growth Pro is governed by the Payment & Service Terms above, including the minimum term and early cancellation provisions described there.
While we work to improve your online visibility and lead generation, we cannot guarantee specific results, rankings, review counts, or revenue outcomes, as these depend on many factors outside our control. See our Disclaimer for more detail.
Mancini Business Solutions, LLC is not a law firm, is not an attorney, and does not provide legal advice. Nothing we tell you, in writing or verbally, creates an attorney-client relationship or constitutes legal advice.
We make no representation, warranty, or guarantee that your website, your policies, your marketing, or your business practices comply with any federal, state, local, or foreign law, regulation, rule, or industry standard, now or in the future. You are solely responsible for the legal compliance of your business and your website, including privacy and data protection laws, consumer protection and advertising laws, email and text message marketing laws, industry licensing and disclosure requirements, accessibility requirements, and the terms of service of any third-party platform you use.
We strongly encourage you to have your website and your policies reviewed by an attorney licensed in your jurisdiction.
Website legal pages. Where we provide a Privacy Policy, Terms of Use, Cookie Policy, Disclaimer, or Accessibility Statement for your website, those documents are generated by a third-party legal policy service from the answers you supply, not drafted by us. Incorrect or incomplete answers produce incorrect or incomplete policies. We do not review them for legal sufficiency and do not warrant that they are adequate, current, or appropriate for your business. Where the service offers automatic updates, those updates depend on that third-party service and on the subscription remaining active. You are responsible for reviewing them before launch and for having your own attorney review them if you choose.
Our websites, forms, chatbots, CRM, dashboards, and voice and messaging automations are general-purpose business tools. They are not designed, configured, or represented as compliant with the Health Insurance Portability and Accountability Act ("HIPAA") or any similar health privacy law, and the third-party platforms they run on are not covered by a business associate agreement.
You agree not to collect, transmit, store, or route protected health information through our services, and not to instruct or invite patients or customers to submit it. This includes information about symptoms, conditions, treatments, procedures, medications, insurance or claims, and reasons for a visit, whether submitted through a form, a chat, a text message, a voice call handled by an automated system, or a note field in a CRM. Where your services include appointment booking, you are responsible for ensuring the fields collected are limited to scheduling information and do not solicit clinical detail.
We are not your business associate and will not execute a business associate agreement in connection with our standard services. If you require HIPAA-capable intake, messaging, or scheduling, it must be arranged separately as a separately scoped and separately priced engagement, which we may decline.
Where your plan includes email marketing, SMS or text messaging, automated review requests, lead nurture campaigns, reactivation campaigns, appointment reminders, or Missed Call Text-Back, those messages go to your contacts, on your behalf, using your business identity. You are solely responsible for:
We configure and operate these tools at your direction. We do not review your contact lists for consent and are not responsible for messages sent to recipients who did not consent to receive them.
We use AI-assisted tools in producing our work, which may include design, layout, code, written copy, imagery, and video. All output is directed, configured, and reviewed by us before delivery.
Accuracy. AI-assisted tools can produce text that is inaccurate, outdated, or not applicable to your business. You are responsible for verifying the factual accuracy of all content before launch, including service descriptions, credentials, guarantees, pricing, and coverage areas. Your approval to launch confirms you have done so.
Ownership. Under current United States law, material generated by an artificial intelligence tool without sufficient human authorship is not eligible for copyright protection, and portions of the work may fall into that category. Where we assign intellectual property rights to you, we assign all right, title, and interest we actually hold and grant you a perpetual, worldwide, royalty-free, irrevocable license to use, display, modify, and reproduce the work for any purpose. We do not warrant that any particular element is protectable by copyright, that you will be able to register a copyright in it, or that you will be able to prevent a third party from using a similar element.
Not exclusive. AI-assisted tools may generate similar results for different users. We do not warrant that any design, layout, imagery, or copy is unique or exclusive to you, and we are not obligated to refrain from producing similar work for other clients, including in your industry or market area.
Imagery. AI-generated imagery is licensed on the terms provided by the generating platform. We do not warrant it is free from third-party claims based on similarity to existing works, likenesses, trade dress, or trademarks. AI-generated imagery is not photography of your actual work, premises, staff, or completed projects, and you are responsible for deciding how it is used and for ensuring your website does not misrepresent your work, facilities, personnel, results, or experience.
Logos and marks. Copyright in an AI-assisted logo may be limited or unavailable. Trademark rights arise from use in commerce and are separate. We do not conduct trademark searches or clearance and do not warrant that any name, logo, or mark is available for use or free of conflict. Consult a trademark attorney before investing in or registering a mark.
Our services are delivered using third-party providers, which may include a website hosting provider, a customer relationship management and marketing automation platform, a domain registrar, a payment processor, and communications providers. We configure and manage these on your behalf but do not own or control them.
We do not warrant uninterrupted or error-free availability of any third-party service, and are not liable for outages, service degradation, data loss, price increases, feature changes, policy changes, or discontinuation by any provider. Where a provider changes or discontinues a feature included in your plan, we will make reasonable efforts to provide a comparable substitute; if none is available we will notify you and we may adjust the scope or terminate the affected service.
Your use of these services is also subject to those providers' own terms and acceptable use policies. Nothing here grants you rights against them or expands what they owe.
We build with generally accepted web development practices and apply reasonable measures intended to improve accessibility. We do not warrant that any website conforms to the Web Content Accessibility Guidelines (WCAG) at any level, to the Americans with Disabilities Act, or to any other accessibility standard, and we do not perform formal accessibility auditing, remediation, or certification unless separately contracted in writing.
Accessibility is affected by content you add after launch, by third-party embeds and integrations, and by ongoing changes to standards and assistive technology. You are responsible for the accessibility of content you add or modify and for determining what accessibility obligations apply to your business.
In providing CRM, lead capture, dashboard, chatbot, messaging, and voice services, we process personal information belonging to your own customers and prospects on your behalf and at your direction. As between us, you are the controlling party responsible for that data, including the lawfulness of its collection, providing required notices to the individuals concerned, and responding to their privacy rights requests.
That data is stored and processed on a third-party customer relationship management and marketing automation platform that we license and administer. We use it only to provide our services, do not sell it, and do not use it to market to your customers for our own purposes. We apply the access controls the platform makes available, but the underlying security is provided by that platform, and we do not warrant that any system is immune from unauthorized access. You are responsible for the security of your own accounts, devices, and credentials.
Upon cancellation you may request an export within thirty (30) days. We will provide it in the formats the platform supports, which may not include every field, attachment, message history, or automation record. After that period we are under no obligation to retain or produce it.
Our website may link to third-party sites. We are not responsible for the content or practices of sites we do not control.
This website and our general services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.
To the maximum extent permitted by law, MBS is not liable for indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim will not exceed the amount you paid us in the 12 months preceding the claim, unless otherwise stated in your service agreement.
You agree to indemnify, defend, and hold harmless Mancini Business Solutions, LLC, its members, officers, employees, and contractors from and against any claim, demand, action, proceeding, loss, liability, damage, penalty, fine, settlement, cost, or expense, including reasonable attorneys' fees, arising out of or relating to:
We will notify you of any such claim and may participate in its defense with counsel of our own choosing at our expense. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.
You also agree to indemnify us against claims arising from your misuse of this website or your violation of these Terms.
If a dispute arises, we ask that you first contact us directly so we can try to resolve it informally. Any dispute that can't be resolved this way will be handled in the state or federal courts located in North Carolina.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.
If any part of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, along with any service agreement you've signed, make up the entire agreement between you and MBS regarding your use of our website and services.
We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the revised Terms.
For clients with a signed service agreement, the version of these Terms in effect on the date the agreement was signed governs that engagement. Updated Terms apply to a client only upon renewal of a recurring plan following at least 30 days' notice, or upon signing a new agreement. No update reduces rights already accrued under a completed project.
Questions about these Terms? Reach us at hello@mancinibusinesssolutions.com.